Text Message Program

PANDA Express at Wayne State University (store #5121, operated by JDDA Panda WSU LLC) runs the separate text message programs below. All of them are opt-in, and none of them are marketing.

Each number above is dedicated to only the program listed beside it. Order updates are never sent from the employee or hiring numbers, and employee or hiring messages are never sent from the order number.

Screenshots of every consent control, and the wording each person sees when they agree, are published at Text Message Opt-In Evidence.

Order updates (customers)

Sent from (313) 513-2759. Three messages per order at most: an order confirmation, a message when your order is ready for pickup, and — only for phone orders where you ask to pay before pickup — a single secure payment link for that order. Nothing else is sent on this number.

Phone orders: you can place the same pickup order by calling the store. If you give your mobile number and say yes to text updates, you get the same confirmation and ready messages. If you ask to pay ahead, we text you a payment link hosted by Stripe, our payment processor; it expires after 30 minutes and we never take card numbers over the phone.

How you opt in: when placing an order on our Order Ahead page, you may enter your mobile number and check the box labeled "Text me order updates." The box is unchecked by default and is never required to place an order.

Hiring and interviews (applicants)

Sent from (313) 513-2443. Interview invitations, self-scheduling links, and updates on the application you submitted. This program is separate from order updates and is not yet active.

How you opt in: by providing your mobile number and agreeing to text updates on our job application form. Consent is never a condition of employment or of being considered for a role.

Operational alerts (our employees)

Sent from (313) 513-3097. Scheduling notices and food-safety or operational alerts sent to our own staff. This program is separate from order updates and is not yet active.

How staff opt in: on our public opt-in form at pandawsu.com/sms/staff, which requires no login and records the opt-in with a timestamp. A printable Text Message Consent form remains available as a fallback. Either way the wording sets out the programs covered and states that consent is optional and not a condition of employment. Staff may opt out at any time by replying STOP or telling a manager, without any effect on their employment.

Message frequency, rates, and opting out

• Message frequency varies by program and is typically low (a few messages per order, interview, or shift).
• Message and data rates may apply.
• Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us using the details below.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive texts is not a condition of any purchase or of employment.

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